Customer Concerns Form

What if I have a problem with my order?


We take customer service seriously.

We know that from time to time things don’t go 100% to plan, we want to get the problem sorted as quickly as possible for you.

If you have any problems with your order simply fill out the below form and we will reply within 24 hours with either an answer to your problem, or let you know we are dealing with your problem.


Please select from the following reason codes:

Product Problems

1. Delivery Damage – We use couriers for many of our items, and unfortunately damages can happen. If this is the case, fill in the form below, and select the option for ‘Damage’ and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email so we can identify the part that needs replacing.

2. Missing or In-correct Product – Select this option if relevant, and please provide the full details as quickly as possible. This must be emailed within 3 working days of the delivery for us to process a replacement.

3. Faulty Product – We make every effort to ensure our goods leave us in fully working order, including double checks in our warehouse when the items are picked, but from time to time faults can occur – if you need to report a fault, please select this option and provide full details (attaching any supporting images, where appropriate).

Returns Policy

4. Unwanted Product – If a product has been ordered in error it can be returned for a credit – this only applies if it is unused, and in a re-saleable condition, and your claim is raised within 14 days of delivery. A 30% handling charge plus a carriage charge will be deducted. A collection note will be issued by Bluespot Furniture to confirm authorisation of the return.

Concerns Form

Company Name (required)

Your Name (required)

Your Email (required)

Postcode (required)

Your Order Number (required)

Product Code(s) (required)

Date Discovered (required)

Reason Code (required)

Description of reason (required)

If damaged on arrival, describe what damage has occurred to the goods: (required)

Do you believe the damage has occurred during transport? If so, why? (required)

Was there visible damage to the outer packaging? (required)

Please upload any images to assist your claim (max 4 files, each file size max = 2MB):