Not happy with your order?

We’re happy to help.


We’re really sorry you’re not happy with your experience – we strive to put the customer first so take any complaints incredibly seriously.

Whatever issue you’ve encountered, our team is ready and willing to help. Whether you have a complaint about the ordering process, your delivery, your furniture or any other aspect off our service, we are on hand to provide support.

To tell us about your complaint, please complete the contact form on this page, email or call us on 0800 804 4760.

Our offices are open between 9am and 5pm Monday to Thursday and 9am to 3.30pm on Fridays. Outside of these hours, please leave us a message and we will do our best to get back to you as soon as we can.