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Frequently Asked questions

 

Got a question about Bluespot? We’ve answered some of the most common questions to help.

 

We know that people always have questions, whether they’re about products, delivery, payments or what to do if you have an issue with your order. To try and make it as easy as possible for you to find the information you’re after, we’ve answered some of the most common questions we get asked below.

Can’t find the answer you’re looking for or need immediate help?

Give us a call on 0800 8044 760, email us at help@bluespotfurniture.co.uk, or head to our contact page.

Most Popular Questions

 

1. Orders

Pre-order questions

 

Q. Is your website safe and secure?

A. Yes. This website is hosted on the very latest e-commerce technology and all payments are handled securely over the internet via the Stripe payment system. This system is trusted by millions of businesses worldwide and offers totally secure payment. Alternatively, you can pay via a BACS payment (bank transfer) if pre-arranged. Please call us for details if you would like to use this payment method.

Please note that BACS payments need our acknowledgement of payment made into our bank account prior to us being able to process your order. This may have an impact on your delivery date if payment is delayed for any reason.

Post-order questions

 

Q. Will I receive a receipt for my order?

A. Yes, once you’ve completed the order process on our website you will receive three emails. The first email is to acknowledge your order immediately after it’s placed, including other key order details. The second email is a dispatch note to confirm when the goods leave our factory. The third is your VAT receipt, should you need it for your accounts.

These emails can get caught in your spam folder, so please be sure to check this if you do not receive them.

Q. I’ve decided I no longer want my product, can I return it?

A. Yes, absolutely! We want you to be 100% happy with your purchase from us – that’s why we give you a 30-day money-back guarantee on all our furniture.

This allows you to return the furniture within 30 days from when you placed the order. Simply contact us to request a return and we will arrange for a courier to collect your item. As per our terms and conditions, you will be liable for any return delivery charges, which will be discounted from your refund amount.

Our chairs are slightly different – these have a 7-day returns policy, so if you require a return or exchange you have 7 days to let us know otherwise there is a £20 charge for collection.

Please note, we require the product to be in excellent condition (free of damage or wear and tear) and returned in its original packaging to ensure it isn’t damaged on the return journey to us. If on return to us we note there’s damage, we will deduct the cost of replacement parts from the original refund amount.

Read our returns policy here

 

2. Delivery

Pre-delivery questions

 

Q. How much does delivery cost?

A. Delivery is free for our standard 7 working day delivery orders. No matter the order value, whether it’s £20 or £20,000, we’ll deliver your order swiftly, completely free of charge.

All delivery details can be found here

Q. Do you offer next day delivery?

A. Yes. Our Next Day Delivery service is available on the majority of products, proving your order is placed before 1pm. It is a working day service, so your order will arrive the next working day.

In some situations, we may pause our Next Day Delivery service due to external factors. In this instance, we offer Express Delivery, which will have your order with you within 1 to 3 working days.

When operating as normal, Next Day Delivery is available on the following days.

Date of order (before 1pm)            Date of delivery

Monday                                            Tuesday

Tuesday                                           Wednesday

Wednesday                                      Thursday

Thursday                                          Friday

Friday                                               Monday

Saturday/Sunday                             Tuesday*

*Our warehouse staff do not work weekends so any Next Day Delivery orders placed on Saturdays or Sundays will be dispatched the following Monday.

Q. Can I select a named day for delivery?

A. Yes, we allow you to select a delivery date, which is totally free to do.

On our Cart page, we have a Requested Delivery Date picker for you to select your nominated date. We also send a confirmation email, which you can reply to confirm a different date should you wish.

Q. Can you guarantee a date of delivery?

A. As per the above answer in regards to shipping. If you pick a date for delivery that’s available, then we shouldn’t have any issues delivering. Our delivery success rate stands at approximately 99.8%.

On the odd occasion where we have an issue, we’ll do everything we can to put things right and communicate along the way.

Q. Do you provide tracking information?

A. Once your order has been dispatched and processed by our courier, you should receive an email from them containing tracking information. This will allow you to check when you can expect your delivery.

If you do not receive this email, you can call our office and we will do what we can to track your order for you.

Q. Can you guarantee time of delivery?

A. Unfortunately not, our couriers can deliver any time between 8am and 6pm.

In special cases, such as orders for schools and education centres, we are happy to arrange a specific time of delivery, if required, but this is at our discretion and will depend on the value of the order.

Post-delivery questions

 

Q. My order appears to be damaged. What happens now?

A. If on delivery you find that any packaging is damaged, please do not sign for and do not accept delivery unless you are absolutely happy that products inside are not damaged.

In the unlikely event that you open the packaging and find that your order is damaged, please contact us as soon as possible and we’ll be more than happy to replace the affected components.

Q. My order has not arrived on the required date, what happens now?

A. Deliveries can be made at any time between 8 am and 6 pm. If the order does not arrive after this time, please call us and we’ll contact the courier.

There are occasions when we can not fulfil our Next Day Orders (stock or machine issues for example) but this is rare, and we will contact you well in advance to notify.

Q. Only part of my order has arrived, what should I do?

A. On rare occasions, the couriers may split parcels from the same delivery due to transport limitations. In most cases, the missing part is usually delivered later the same day or the following day.

If this is not the case, please contact us as soon as possible so we are able to contact the carrier and trace the missing part of your delivery.

 

3. Making a payment

 

Q. What forms of payment do you accept?

A. We accept most cards, such as AMEX, credit and debit card, as well as BACS bank transfer payments on request.

Please note that due to BACS payments not being instant, we must acknowledge the deposit of funds into our account prior to processing your order – keep this in mind if you want Next Day Delivery.

 

4. Offers, discounts and vouchers

 

Q. Do you have any general discounts or voucher codes?

A. Unfortunately not. Occasionally we have offers on our website for certain products or packages, but we do not use affiliates or voucher code sites. We aim to keep our pricing as fair and competitive as we can at all times.

Q. If I buy in bulk, can I get any additional discounts?

A. Yes, if you are making a bulk purchase, make a note of the items you want to purchase, or at least quantities and then contact us by phone, live chat or email. We’ll get back to you as quickly as possible to let you know if we can provide a discount that is specific to your order.

Please note, some products have low margins so discounts are at our discretion. If we do offer a discount it is usually in the form of a discount code for the checkout page.

Q. How do I use a discount or voucher code?

A. Add the products that you wish you purchase and then click on ‘Checkout’ top right corner and follow the process from there.

Once you are on the ‘Cart’ page click ‘Proceed to checkout’. You can then apply your valid discount code in the designated box at the checkout. Still not sure? Get in touch and we’ll walk you through it.

 

5. Products

 

Q. Are Bluespot Furniture desks and storage devices made from sustainable wood sources?

A. Every single product that makes use of wood as the fundamental basis of the product, such as a desk or storage unit comes from suitably sustainable forestry.

We do not own the forests that the wood is supplied to us from, but we ensure that we purchase wood from reliable resources that hold the FSC (FSC Forest Stewardship Council) mark of accreditation.

 

6. Contacting us

 

Q. What is the best way to contact us?

A. We have live chat on our website for quick questions, or a freephone number 0800 8044 760, or you can email us at help@bluespotfurniture.com or even visit our contact page to fill in the form.

We aim to respond to chat messages, calls and emails as quickly as possible when our office is open. If you contact us when our offices are closed, we will aim to get back to you as soon as we can the next working day.

Our current opening times are:

Day                            Opening time

Monday                      9am – 5pm

Tuesday                     9am – 5pm

Wednesday                9am – 5pm

Thursday                    9am – 5pm

Friday                         9am – 3.30pm

Saturday/Sunday       CLOSED*

*Any emails, chats or voice messages left over the weekend will be responded to as early as possible during the following week.       

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